Returns & Shipping
AS OF 3/22
Your happiness with Douriean’s work is a priority. We are happy to offer returns on prints and will accept returns within 14 days of purchase and a full refund will be issued minus the original shipping fee if the print is returned with absolutely no damage.
Due to the personal touch of the I AM Collection and it’s customization, any item that is ordered from that collection is not returnable for refund. If there is a necklace piece from the I AM Collection that requires modification, Please contact us at email@example.com with the subject MODIFICATION and we will guide you through the process of modification.
Shipping takes place every Thursday.
FOR CUSTOM WORK
I only make jewelry based on my own original designs. Please do not ask me to copy or reproduce any other designs from any other source. I am very pleased to work with you to create a new unique design in my signature style that will incorporate gemstones, metals, and components of your choice.
If there is a design that you would like to have reproduced, it’s best that you contact a local jewelry shop that employs a bench jeweler where you can discuss your design with them.
Delivery of custom orders are stated on the specification sheet that’s emailed at the beginning of the creation process. If there are any changes in the delivery process, it will be communicated.
Pieces that are created as a custom design that requires modification such as ring sizing or exchanging stones and is ordered on a commission basis is not returnable. I guarantee the piece will match the final design you approved including the dimensions, type of stone(s) and metals. Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.
Ground shipping is free on all U.S. orders over and on all other international orders over $325. 2-Day and Overnight shipping is available for domestic orders at checkout. Most orders ship within 3-5 business days.
We are not responsible for packages that are lost, missing, or delivered to the incorrect address. Please ensure that your address is correct when placing your order and that you will be available to receive your order upon delivery. Shipping fees are non refundable and we are not responsible for carrier delays.
Orders shipping to Canada are charged a $25 shipping fee. Shipping to all other countries outside of the U.S. and Canada are charged a $30 shipping fee. Shipping is complimentary on all International orders over $325.
All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Atelier 5D LLC. The value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. At checkout, you can choose to pay for duties and taxes at checkout or upon delivery. Select your shipping country in the bottom right corner to learn more about your country's policies and an estimate of these additional charges. If you have additional questions about customs charges please contact your local customs office.